At Slam Lotion, LLC, we aim to provide a smooth and efficient shopping experience for our customers. This Shipping Policy outlines how we handle the shipping and delivery of our men's sunscreen products.
1. Shipping Destinations
We currently ship to addresses within the Unites States. Unfortunately, we do not ship to P.O. Boxes, APO/FPO addresses, or international locations not listed above.
2. Processing Time
2.1. Order Processing: Orders are typically processed and shipped within 1-2 business days (excluding weekends and holidays) after your order is placed. During high-demand periods (such as holidays or sales), processing times may be extended.
2.2. Order Confirmation: You will receive a confirmation email with your order details once your purchase is complete. A second email with tracking information will be sent once your order has been shipped.
3. Shipping Methods and Rates
3.1. Shipping Options: We offer a variety of shipping methods to meet your needs. Shipping costs are calculated at checkout based on the weight of your order, shipping destination, and selected shipping method.
3.2. Free Shipping: We offer free standard shipping on orders over $40. This offer applies to orders within the US.
4. International Shipping
4.1. Availability: Right now we only ship in the US.
5. Delivery Timeframes
5.1. Estimated Delivery: Estimated delivery times are based on the shipping method chosen at checkout and the destination of your order. Please note that these are estimates and may vary due to factors beyond our control, such as weather conditions, carrier delays, or customs processing.
5.2. Delays: While we strive to meet all delivery estimates, we cannot guarantee specific delivery dates. If your order is delayed, please contact our customer service team for assistance.
6. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order status by logging into your account on our website.
7. Shipping Issues
7.1. Lost or Stolen Packages: Slam Lotion, LLC is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. If your package is lost or stolen, please contact the shipping carrier directly to file a claim.
7.2. Incorrect Addresses: Please ensure that all shipping information is correct at the time of purchase. We are not responsible for packages delivered to incorrect addresses provided by the customer. If an order is returned to us due to an incorrect address, additional shipping charges may apply.
8. Damaged Items
If your order arrives damaged, please contact us within 3 days of delivery with your order number and photos of the damaged items. We will work with you to resolve the issue promptly.
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